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Before we upgraded our facilities, sent our tech guys to Level 3 BW Honeywell gas monitor training, and increased our factory-direct parts supply to become a BW Factory Authorized Service Center, these guys were already pretty unbearable. Sure it was handy to have someone around who could drill down to the smallest detail of monitor capabilities and explain error codes while grabbing their lunch from the company fridge. It's the calibration knowledge, the sensor life, the warranty informat …