Shipping & Returns

FREE US SHIPPING ON ORDERS $199 OR MORE! *

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Due to current operating conditions relating to Coronavirus (COVID-19), deliveries may be delayed.

Shipping

  • We currently do not ship to P.O. Boxes, nor outside of the United States
  • Place an order for $199 or more and we'll ship it to anywhere in the US for free *(excluding Hawaii, Alaska and Puerto Rico). Some product exceptions apply.
  • We are unable to ship certain items due to freight and/or shipping discretion by carrier
  • We make every effort to ship your items the same day your order is received Monday through Friday before 4pm EST
  • Weekend orders will ship on Monday or according to the availability listed on each product page
  • Packages are only delivered on business days. We do not offer Saturday delivery

Our warehouse is located in St. Louis, MO. Products we do not currently stock in our warehouse will have a clearly stated lead time. To increase the speed of delivery we may ship directly from the manufacturer to you. If you have questions or concerns, please don't hesitate to call us at +1 510-337-8880 or toll free at 800-829-9580. Please notify us of any shipping discrepancies within 10 days of receipt.

Promotional discounts

  • Cannot be combined
  • Cannot be applied to phone orders, previous or pending purchases, exchanges, or refunds
  • Exclude all RKI Instruments products, GRIT sale items and Petzl sale items
  • Issued prior to December 31, 2019, are no longer valid
  • Issued on January 1, 2020 or after, expire December 31, 2020

Government and Public Institution Purchases

We extend 30-day terms automatically and do not require a minimum order amount for federal, state, county, city, military, college or hospital purchases. We happily accept GSA credit cards and do not require you to fill out a credit form. Simply enter your purchase order number online, fax us your purchase order, or give us a call and we will get your order rolling.

GSA Contract No. GS-07F-183AA
DUNS #009141524
Federal ID #94-2796266
CA Small Business #0009771
CAGE Code #7A683

APO/FPO Addresses

We gladly ship to APO/FPO addresses. Please contact us at 1-800-829-9580 to place the order.

Returns

The return of items in original as-shipped condition will in general be accepted for credit. See list of non-returnable items below. Products cannot be returned after 30 days of purchase. Please contact Customer Service at RMA@pksafety.com to obtain RGA (Return Goods Authorization) number. This will ensure we are both aware a return is coming, and that credit needs to be issued. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

Upon receiving and inspection of your return, you will be credited for your order. Please allow up to 1-2 weeks for the credit to show from your financial institution.

Re-Stocking Charges

We only charge a re-stocking fee when we are charged one ourselves. Depending on the product, and the manufacturer's policies, there may be a re-stocking charge applied. These are in the range of 15-30%.

Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.

Non-Returnable Items:

The following items are not refundable, or have certain restrictions on return.

Pandemic/Disaster Orders: These orders do not qualify for returns, even if unused.

Items such as: respirators (full and half masks) and dust masks, respirator filters, hazmat suits, etc. If you're unsure if any item is nonreturnable, please contact our customer service team at rma@pksafety.com.

Gas: We are unable to accept returns on gas due to manufacturer's policies and associated HazMat fees. 

BW Clip Monitors and BW Honeywell GasAlert Clip Extreme Monitors: Once activated, these units cannot be shut down and will continue to run for their two year life span prohibiting these items from being shipped because the alarm may be activated during transit. Additionally, these items are unable to be resold after activation. Of course, if you haven't yet activated your monitor, we will happily take it back.

NIOSH Items: Once used, or removed from its original packaging, these items are no longer returnable. 

Custom Made Items: Once a custom-made item has been ordered, the item may not be cancelled or returned unless the product is defective.

Clearance Items: All sales are final and sold as is for clearance items.

Refunds

Credit will be issued only to the credit card originally used to purchase the item. The customer will be responsible for cost of shipping the product back to us promptly within 10 business days upon receiving the return authorization number. Products cannot be returned after 30 days of purchase.

Disclaimer

Prices and promotions are subject to change without notice. We are not responsible for product errors or omissions listed on PKSafety.com, including descriptions or pricing. We are only human. Have questions about this? Please give us a call at 800-829-9580.