Shipping & Returns
FREE US SHIPPING ON ORDERS $249 OR MORE! *
Due to current operating conditions relating to the Coronavirus (COVID-19), deliveries may be delayed. The Coronavirus has impacted UPS' Service Guarantee (read more about it here).
- We currently do not ship to P.O. Boxes, nor outside of the United States
- Place an order for $249 or more and we'll ship it to anywhere in the US for free *(excluding Hawaii, Alaska and Puerto Rico). Some product exceptions apply.
- We make every effort to ship your items the same day your order is received. To do so, they must be processed Monday through Friday before 11:30am CST. Orders placed after this cut off or over the weekend/on holidays will be processed the next business day.
- Weekend orders will ship on Monday or according to the availability listed on each product page
- Packages are only delivered on business days. We do not offer Saturday delivery
Our warehouse is located in Dallas, TX. Products we do not currently stock in our warehouse will have a clearly stated lead time. To increase the speed of delivery we may ship directly from the manufacturer to you. If you have questions or concerns, please don't hesitate to call us at +1 510-337-8880 or toll free at 800-829-9580. Please notify us of any order discrepancies within 10 days of receipt.
- Cannot be combined
- Cannot be applied to phone orders, previous or pending purchases, exchanges, or refunds
- Exclude all RKI Instruments products, GRIT sale items and Petzl sale items
- Issued prior to December 31, 2019, are no longer valid
- Issued on January 1, 2020 or after, expire December 31, 2022
Government and Public Institution Purchases
GSA Contract No. GS-07F-183AA
Federal ID #94-2796266
CA Small Business #0009771
CAGE Code #7A683
We gladly ship to APO/FPO addresses. Please contact us at 1-800-829-9580 to place the order.
The return of items in original as-shipped condition will in general be accepted for credit. See list of non-returnable items below. Products cannot be returned after 30 days of purchase. Please contact Customer Service at RMA@pksafety.com to obtain RGA (Return Goods Authorization) number. This will ensure we are both aware a return is coming, and that credit needs to be issued. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
Upon receiving and inspection of your return, you will be credited for your order. Please allow up to 1-2 weeks for the credit to show from your financial institution.
We only charge a re-stocking fee when we are charged one ourselves. Depending on the product, and the manufacturer's policies, there may be a re-stocking charge applied. These are in the range of 15-30%.
Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.
The following items are not refundable, or have certain restrictions on return.
Pandemic/Disaster Orders: These orders do not qualify for returns, even if unused.
Items such as: respirators (full and half masks) and dust masks, respirator filters, hazmat suits, etc. If you're unsure if any item is nonreturnable, please contact our customer service team at firstname.lastname@example.org.
Gas: We are unable to accept returns on gas due to manufacturer's policies and associated HazMat fees.
BW Clip Monitors and BW Honeywell GasAlert Clip Extreme Monitors: Once activated, these units cannot be shut down and will continue to run for their two year life span prohibiting these items from being shipped because the alarm may be activated during transit. Additionally, these items are unable to be resold after activation. Of course, if you haven't yet activated your monitor, we will happily take it back.
NIOSH Items: We only sell brand new respirators, filters, and dust masks from US based manufacturers. Since it can be difficult to determine if a respirator or mask has been used or even just tried on, for the protection of our customers, we do not accept NIOSH returns.
Custom Made Items: Once a custom-made item has been ordered, the item may not be cancelled or returned unless the product is defective.
Clearance Items: All sales are final and sold as is for clearance items.
Credit will be issued only to the credit card originally used to purchase the item. The customer will be responsible for cost of shipping the product back to us promptly within 10 business days upon receiving the return authorization number. Products cannot be returned after 30 days of purchase.
Prices and promotions are subject to change without notice. We are not responsible for product errors or omissions listed on PKSafety.com, including descriptions or pricing. We are only human. Have questions about this? Please give us a call at 800-829-9580.