I need a quote. What should I do?

You can request a quote through our website, and an account manager will follow up. You may also call us directly at 800-829-9580.

Invoices are generated once your order ships. If you need your invoice after shipment, please call 800-829-9580.

Where is my order confirmation?

Your order confirmation is sent by email immediately after your order is completed. Please check your spam folder if you do not see it.

What shipping options do you offer?

We offer standard and expedited shipping options. Orders over $249 typically qualify for free shipping, unless oversized or overweight.

How long does it take to process and ship my order?

Most in-stock orders ship the same day if placed before 11:30 am PST, Monday through Friday. Shipping times vary by location and method.

Do you offer military or first responder discounts?

Yes. We offer a 2% discount for military members and first responders through VerifyPass, along with free shipping on qualifying orders.

PK Safety - FAQ Page Content

Account and Ordering

Can I set up an online account?

Yep! Click here to set up an online account.

I need a quote.

We are happy to help! Please click here to request a quote. Once received, an account manager will follow up with you as soon as possible. You can also reach us directly at 800.829.9580.

Where's my invoice?

Invoices are not generated until your order ships. If you still need your invoice after the order has shipped, please give us a call at 800.829.9580, and we're happy to help.

Where's my order confirmation?

Your order confirmation is sent via email as soon as your order is completed. Be sure you check your spam folder if you didn't receive it. You can also give us a call at 800.829.9580.

Payments

What payment methods do you accept?

We accept all major credit and debit cards for your convenience. Our online checkout process is secure to ensure your payment information is always protected. For any specific payment inquiries, please don't hesitate to contact our customer support team.

Is my payment information secure?

Yes, your security is a top priority for us. We use industry-standard SSL encryption to protect your personal and payment details during the checkout process. As a company with over 75 years of experience, we are committed to ensuring your information is handled securely and your online shopping experience is a safe one.

How do I apply a discount code or gift card?

You can apply a discount code or gift card during the checkout process. On the payment page, look for a field labeled "Discount Code" or "Gift Card" and enter your code to apply the savings to your order. If you encounter any issues, our customer service team is available to help.

Do you offer guest checkout?

Yes, we offer the convenience of a guest checkout for placing orders without creating a full account. For faster future checkouts and to easily access your order history, we also recommend creating an account.

Can I change or cancel my order after it has been placed?

To make a change or cancel your order, please contact our customer service team as soon as possible at (800) 829-9580. We process orders quickly, and while we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has been processed for shipment.

Shipping

What are your shipping options, and how much do they cost?

We offer several shipping options to meet your needs, including standard and expedited services. For orders under $249, shipping costs are calculated at checkout based on the size and weight of your order, the shipping method you select, and your location. Orders over $249 typically qualify for free shipping unless the items are oversized or overweight. You will be able to review the final cost before completing your purchase.

Shipping costs are determined by the dimensions and location of the package delivery and are set by our shipping vendors. Click here for more details. Please call us at 800.829.9580 if you have any questions or would like a shipping quote.

How long will it take to process and ship my order?

We strive to process and ship all orders as quickly as possible, as we know how important it is to get you the gear you need. Most in-stock orders are shipped out the same day, while products not currently in our warehouse will display a lead time on the product page. Actual shipping times will vary based on your location and the shipping method you select at checkout.

We make every effort to ship your items the same day your order is received. To do so, they must be processed Monday through Friday before 11:30 am PST (1:30 pm CST). Orders placed after this cutoff or over the weekend/on holidays will be processed on the next business day and shipped according to the availability listed on each product page.

Products we do not currently stock in our warehouse will have a clearly stated lead time. To increase the speed of delivery, we may ship directly from the manufacturer to you. See the map below for more information on our shipping times.

We offer FREE US SHIPPING on orders of $249 or more anywhere in the US (excluding Hawaii, Alaska and Puerto Rico). Some product exceptions apply.

How can I track my order?

Once your order has shipped, you will receive a confirmation email from us that includes a tracking number. Be sure you check your spam folder if you didn't receive it. You can also log in to your account on our website to view your order history and check the status of your shipments.

Do you ship internationally?

No. We specialize in fast and reliable shipping within the United States, with free shipping on orders of $249 or more. For inquiries about shipping within the U.S, our customer service team is here to help.

My tracking says "Delivered," but I haven't received my package. What should I do?

Sometimes, tracking information is updated prematurely, and the package may arrive a day or two later. Please check around your property, in areas like a side door or porch, and with your neighbors to see if the package was left there. If you are still unable to locate your order after 48 hours, please contact our customer service team at (800) 829-9580 for assistance.

I received part of my order, where is the rest?

Sometimes we ship orders from different warehouses to ensure you receive products as quickly as possible. Because these warehouses are located throughout the country, you’ll receive some packages sooner than others.

If, for any reason, we’re unable to meet the stated delivery date, we’ll contact you when we receive the order. If you would like more details and to confirm whether your order was split, please contact Customer Service at 800.829.9580.

Can you ship to a P.O. Box?

Unfortunately, we cannot. Currently, we only ship via UPS, which does not ship to P.O. Boxes. Please provide us with a physical address.

Do you ship to APO/FPO?

We love to work with all of our military customers. Unfortunately, we’re unable to ship to APO/FPOs through our website, but we can quickly and easily process an order over the phone. Please give us a call at 800.829.9580 and we’re happy to assist.

Returns and Exchanges

What is your return policy?

We accept UNUSED products in their original packaging back for return or exchange within 30 days of the order being delivered. We are not responsible for return shipping costs, and your original shipping charge will not be refunded. To begin the process, please visit our website and complete the Request a Return or Exchange form.

We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

Upon receiving an inspection of your return, you will be refunded for your order, or an exchange will be sent out. Please allow up to 1-2 weeks for the refund to show in your financial institution.

Re-Stocking Fees

We only charge a restocking fee when we are charged one ourselves. Depending on the product and the manufacturer's policies, there may be a restocking charge applied. These are in the range of 15-30%.

Please package returns appropriately, keeping a record of tracking numbers. Insure the package if warranted, as we will only issue a refund or exchange for returns we actually receive.

Non-Returnable Items

The following items are not refundable or have certain restrictions on return.

Pandemic/Disaster Orders: These orders do not qualify for returns, even if unused.

Items such as: respirators (full and half masks) and dust masks, respirator filters, hazmat suits, etc. If you're unsure if any item is non-returnable, please contact our customer service team at rma@pksafety.com.

Gas: We are unable to accept returns on gas due to the manufacturer's policies and associated HazMat fees.

BW Clip Monitors and BW Honeywell GasAlert Clip Extreme Monitors: Once activated, these units cannot be shut down and will continue to run for their two-year life span, prohibiting these items from being shipped because the alarm may be activated during transit. Additionally, these items can be resold after activation. Of course, if you haven't yet activated your monitor, we will happily take it back.

NIOSH Items: We only sell brand-new respirators, filters, and dust masks from U.S.-based manufacturers. Since it can be difficult to determine if a respirator or mask has been used or even just tried on, for the protection of our customers, we do not accept NIOSH returns.

Custom-made Items: Once a custom-made item has been ordered, the item may not be cancelled or returned unless the product is defective.

Clearance Items: All sales are final and sold as is for clearance items.

Refunds

Refunds will only be issued to the original method of payment used to purchase the item(s). The customer will be responsible for the cost of shipping the product(s) back to us promptly within 10 business days upon receiving the return authorization number. Products cannot be returned after 30 days of purchase.

Who pays for return shipping?

For most returns, you are responsible for covering the shipping costs back to us within 10 business days upon receiving the return authorization number. Refunds will only be issued to the original method of payment used to purchase the item(s).

I received a damaged, defective, or incorrect item. What do I do?

We are sorry to hear you had an issue with your order. Please contact our customer support team at (800) 829-9580, and we will be happy to arrange for a return or exchange. To expedite the process, please have your order number available when you call.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund. The refund is typically issued to your original payment method, and it may take additional time for your bank or credit card company to post the amount to your account.

Tax Exemption

Do you charge sales tax?

As an e-commerce business, we are required to collect sales tax in states where we have a physical or economic presence. The specific sales tax rate is determined by the shipping address of your order. If your organization is tax-exempt, you can submit a tax exemption form on our website to avoid being charged sales tax on your purchases.

I'm tax-exempt. How do I remove tax from my order?

Great question! We'd be happy to process your wholesale or government tax exemption. Please submit your tax exemption information here, and we'll provide confirmation shortly.

Once we verify your certificate, we'll update your account to a tax-exempt status. This will automatically ensure that you won't be charged sales tax on qualifying future orders.

If your order has already been placed and was charged sales tax, don’t worry. We can still help. Just email us at spt@pksafety.com with your order number and tax certificate, and we’ll process a refund for the tax.

If you'd rather place the order over the phone or you need additional support, please don't hesitate to give us a call at 800.829.9580.

Discounts

Do you offer a military discount?

Yes! Whether you’re currently serving or a veteran, we’re grateful for your service and proud to offer you this special benefit as a small thank-you: 2% off every order you make at PKSafety.com. Receive free shipping on orders over $249. To receive your discount, we use VerifyPass to securely confirm eligibility.

To get started, visit our Military Discount page and complete a quick verification through VerifyPass. As soon as your military verification is confirmed, you'll receive an email from PK Safety with additional details about your discount benefit.

We’re grateful for your service and honored to support those who serve.

Do you offer a first responder discount?

Yes! We're proud to protect those who protect others. That's why we created our First Responder Discount Program for all active EMTs, paramedics, and first responders.

As a small thank you for the courage and care you bring to every call, we are pleased to offer you: 2% off every order you make at PKSafety.com. You will also receive free shipping on orders over $249. To receive your discount, we use VerifyPass to securely confirm eligibility.

To get started, visit our First Responder Discount page and complete a quick verification through VerifyPass. As soon as your EMS verification is confirmed, you'll receive an e-mail from PK Safety with additional details about your discount benefit.

We’re grateful for your bravery and commitment to your community and honored to support you.

Do you offer promotional discounts?

We do! We offer various promotional discounts via email, our chatbot, etc. Sign up below!

Join over 50,000 working professionals signed up for our newsletter.

Stay up-to-date with our latest blog articles, new PPE added, sales and promotions — all aimed at keeping you and your team safe on the job.

SIGN UP

Promotional Discounts:

Cannot be combined.
Cannot be applied to phone orders, previous or pending purchases, exchanges, or refunds.
Excludes all RKI products and Petzl sale items.
Disclaimer: Prices and promotions are subject to change without notice. We are not responsible for product errors or omissions listed on PKSafety.com, including descriptions or pricing. We are only human. Have questions about this? Please give us a call at 800-829-9580.

Gas Detection and Monitors

What gas monitor do I need for my application?

Click here to shop our selection of gas monitors. We also have a bot to help you shop!

How often do I need to calibrate my monitor?

OSHA would like companies to calibrate every day, but that might not be practical for everyone. Therefore, you should follow manufacturer guidelines, which are generally every 180 days.

What gases are included in 4-gas monitors?

Hydrogen sulfide (H2S), carbon monoxide (CO), oxygen (O2), and lower explosive limit (LEL) gases (methane, butane, etc).

What’s the difference between a bump test and a calibration?

A bump test is a quick check to make sure that the monitor’s sensors react to gas. A calibration is a slightly longer test that makes sure the monitor’s sensors are checking the accuracy of the sensor readings.

How many bump tests can I get from a cylinder of calibration gas?

It can depend on several factors, but most people can expect between 300-400 calibrations from a 54L tank of calibration gas.

Will my gas monitor come with a factory calibration certificate?

Most of our gas monitors will come with a factory calibration certificate included in the box. For RKI, a certificate is available upon request. We do try to ensure that all products have at least 60 days left of calibration. If you have specific requirements needed for your gas monitor purchase, please do give us a call at 800.829.9580 to discuss.

How do you properly dispose of your gas monitors?

Gas monitors contain lithium batteries that cannot be mixed with solid waste streams, as some jobsite waste can. Lithium batteries can cause fires at regular waste management and recycling facilities, and as a result, are considered hazardous waste.

This is especially true if the battery in question is incompletely discharged, which they sometimes can be, even if the device they’re in appears to stop working. Specialized recyclers or hazardous materials handlers are equipped with the equipment and knowledge to properly recycle lithium batteries, which means that you’ll need to take your old gas monitors to a qualified facility.

When you go to recycle your gas monitors, the monitors need to be dismantled and the lithium batteries removed. You can dispose of all gas monitors at your local E-Waste recycler; the batteries must be disposed of separately at a qualified facility.

If you don’t have an E-Waste recycler nearby or you just want to send your monitors off, PK Safety customers can mail us their retired units for proper disposal. If you have any questions, feel free to give us a call at 800.829.9580.

For additional information, check out these posts on our blog.

What do you do with your single-use monitor when it expires

How do you properly dispose of your multi-gas monitor

Confined Space

What is a confined space?

A confined space is a work area that has limited openings for entry and exit, isn’t intended for continuous occupancy, and is large enough for you to enter and conduct work.

Do I need a pumped monitor for confined space, or is diffusion fine?

Pumped is ideal so that you can test the space before entry and, if need be, continually monitor from outside the confined space.

What kind of gas could be in a confined space?

It really depends on the work you’re doing. For manholes and sewers, it’s usually H2,S but it all depends on the work being done.

What gas monitor should I get for my confined space?

We offer various multi-gas monitors appropriate for confined space entry. If you need additional items like calibration gas, sampling hoses, flow regulators, or more, check out our confined space kits.

What kind of ventilation is needed for my confined space?

It depends on the type of space you are working in as well as the size of the space. Click here to read more about it or give us a call at 800.829.9580.

How do I select a gas detection kit for my confined space?

We offer multiple confined space kit options depending on your gas monitor preference. Click here to read more about selecting a gas detection kit. You can also click here to shop our confined space kits. If you need further assistance, please don’t hesitate to give us a call at 800.829.9580.

Fall Protection and Safety Equipment

Are you able to do winch repair?

Yes, we work with our manufacturers on repairs and recertification. Give us a call at 800.829.9580 to discuss options.

I need a price for a ladder system.

We are happy to help you with that. In order to give you accurate pricing please give us a call at 800.829.9580 to discuss the exact specifications of your ladder so we can price it accordingly.

I need a leading-edge SRL.

We have several options. Here are some options. Feel free to give us a call at 800.829.9580 if you’d like to discuss further.

Is there a maximum weight limit for a tripod?

Yes. The weight limit varies by manufacturer and tripod type. For safety reasons, each tripod has a weight rating and limit. It’s important to keep tools, work clothing, etc., in mind in addition to the individual's body weight.

Do not push the weight rating because you will be putting the worker at risk, as well as not being in compliance should there be an accident. Please review the weight rating on the individual product page for any fall protection equipment (ie, lanyards, winches, and/or SRLs) you are considering.

Is there a maximum weight limit for a harness?

Yes. The weight limit varies by manufacturer and harness type. For safety reasons, the maximum weight limit for most of the harnesses we sell is 310 pounds. Some go up to 420 pounds.

It’s important to keep tools, work clothing, etc., in mind in addition to the individual's body weight. Do not push the weight limit because you will be putting the worker at risk, as well as not being in compliance should there be an accident. Please review the weight rating on the individual product page for any fall protection equipment (ie, lanyards, winches, and/or SRLs) you are considering.

Respirators and Filters

What kind of mask do I need for mold?

It’s really the filters that are important. Here are some particulate filters that help with mold. The corresponding mask will be linked in the description of the filters that you choose. Please keep in mind that different brands cannot be mixed, so be sure to purchase 3M filters with a 3M mask.

I need an N95 mask.

For more information on 3M disposable dust masks, click here. We also have some respiratory blogs that should be helpful.

How long do filters last?

There is no set length of time for filters. It depends on the rate of exposure. As a rule, replace your filters when you are no longer able to breathe comfortably. Here is a blog post that should help if you'd like more information.

What size respirator do I need?

The size question is a vexing one. There are no metrics to go by. That is, no measurements or size charts are reliable in making the choice, so none are published. In our decades of experience with customers, we've found roughly 70-75% of the population will fit a medium-sized respirator.

If you have what you feel is a notably small face (think petite woman), then Small may be the right choice. On the other hand, if your face is quite large (notably so), then a Large may be best.

The best way to actually determine fit is with all 3 sizes in front of you, with preferably more than just one brand choice, and try them on. Then a fit test by one of the common means: Smoke, Saccharin/Bitrex, or banana oil (Isoamyl Acetate). It helps to have a person experienced in this to assist you, but it is not absolutely necessary.

Again, for most people, a Medium mask will work. Check out this article for more information on how to choose the right size respirator for you, or give us a call at 800.829.9580.

What filter/cartridge do I need for my respirator mask?

It depends on what you're doing. Click here to view 3M's selection guide for reusable respirators. Please note that filters and cartridges are only compatible with the same brand of mask. For example, 3M filters can only be used with a 3M mask. We also have some respiratory blogs that should be helpful.

Do you offer on-site fit testing services?

No, we do not. However, we do sell fit testing products for purchase.

Protective Clothing and Gear

Are GRIT products tested for flame resistance?

Yes, they are NFPA 2112 UL Classified.

How can I tell if a product is flame-resistant (FR)?

All of our flame-resistant (FR) clothing will be clearly stated as such on the individual product pages. If an item does not state that it is FR, it is the same as assuming that it is not. Click here to shop our complete line of FR clothing items.

I need help with sizing.

Size charts are located under the specification tab for each individual product to assist you in selecting the correct size. If available for the item you are considering, check out the product reviews as well. Customers will often note if an item runs larger, smaller, etc., so this could also be helpful.

Can I buy just one pair of gloves?

Most of our gloves are sold by the dozen. Click here to shop our full glove selection.

I need cut-resistant gloves.

Click here to shop our selection of cut-resistant gloves. Feel free to give us a call at 800.829.9580 if you need any additional information.

Do you have any blowers that are intrinsically safe?

We do! Here are a few options we recommend from Euramco.

I'm looking for the towelettes with sunscreen on them.

Cortex now keeps the towel and sunscreen separate. You can apply the sunscreen to the towelette for even application. Click here to shop our full selection of sunscreen options.

Will this earmuff/earplug help with ____?

Hearing protection is based on decibel ratings, so it’s tough to say with certainty if an earplug or earmuff will work without knowing the decibels of the noise. For most ambient, workplace or home noise, a Moldex 6800 should be fine. Please don't hesitate to give us a call at 800.829.9580 if we can further assist.

Customization and Services

Do you rent equipment?

No, but depending on the length of your job, you may find it more cost-effective to purchase.

Do you offer logo services?

We are able to offer logo services on many of our items. Please give us a call at 800.829.9580 to discuss your options.

OSHA and Compliance

What are the OSHA requirements for my job?

OSHA requirements vary from state to state. Contact your local OSHA office for your specific requirements. Click here for a list of OSHA offices by state.

Government and Public Institution Purchases

Tax Exemption

We'd be happy to process your wholesale or government tax exemption! Please submit your tax exemption information here, and we'll provide confirmation shortly.

If you need a tax exemption refund after your order has been placed, click here to send us an email with your order number along with your tax certificate. If you'd rather place the order over the phone or you need additional support, please don't hesitate to give us a call at 800.829.9580.

We do not require a minimum order amount for federal, state, county, city, military, college, or hospital purchases. We happily accept GSA credit cards and do not require you to fill out a credit form. Simply enter your purchase order number online, email or fax us your purchase order, or give us a call, and we will get your order rolling. If you are requesting 30-day terms, please reach out to us directly, and we are happy to discuss this with you.

DUNS #: 009141524

Federal ID #: 94-2796266CA

Small Business #: 0009771

CAGE Code #: 7A683