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Frequently Asked Questions

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    Where do you ship?

    FREE US SHIPPING on orders of $249 or more!*   We currently do not ship to P.O. Boxes or internationally. Place an order for $249 or more and we'll ship...

  • Do you offer a military discount?

    Do you offer a military discount?

    Yes! Whether you’re currently serving or a veteran, we’re grateful for your service and proud to offer you this special benefit as a small thank-you: 2% off every order you...

  • Do you offer a first responder discount?

    Do you offer a first responder discount?

    Yes! We're proud to protect those who protect others. That's why we created our First Responder Discount Program for all active EMT, paramedics, and first responders. As a small thank...

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    Returns & Exchanges

    While there are exceptions, most items have a 30 day return policy. See below for our complete return policy information. Returns & Exchanges  We accept UNUSED products in their original...

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    Government and Public Institution Purchases

    Tax Exemption We'd be happy to process your wholesale or government tax exemption! Please submit your tax exemption information here and we'll provide confirmation shortly. If you need a tax...

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    How long will it take for my order to arrive?

    We make every effort to ship your items the same day your order is received. To do so, they must be processed Monday through Friday before 11:30am PST (1:30pm CST)....

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    Do you offer promotional discounts?

    We do! We offer various promotional discounts via email, our chatbot, etc. Sign up below! Promotional Discounts: Cannot be combined.  Cannot be applied to phone orders, previous or pending purchases,...

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    Is there a maximum weight limit for a harness?

    Yes. The weight limit varies by manufacturer and harness type. For safety reasons, the maximum weight limit for most of the harnesses we sell is 310 pounds. Some go up...

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    What size respirator do I need?

    The size question is a vexing one. There are no metrics to go by. That is, no measurements or size charts are reliable in making the choice, so none are...

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    I received part of my order, where is the rest?

    Sometimes we ship orders from different warehouses to ensure you receive products as quickly as possible. Because these warehouses are located throughout the country you’ll receive some packages sooner than...